Question 1

What does ShieldForce help protect?

Accepted Answer

ShieldForce brings together security capabilities for endpoints, business email, backup and recovery planning. The appropriate scope depends on your environment and priorities — we start with a discovery conversation to establish what matters most.

Question 2

Is ShieldForce suitable for a small business?

Accepted Answer

Yes. The small business plan is designed as a practical starting point that covers the controls most likely to prevent a successful attack on a smaller team. We use an onboarding conversation to confirm the right coverage for your environment.

Question 3

Can ShieldForce support Microsoft 365 or Google Workspace?

Accepted Answer

Yes. We have dedicated solutions for both platforms covering email security, identity protection and backup. These can be adopted alongside a plan or independently.

Question 4

How do we choose a plan?

Accepted Answer

Start with your users, workloads, existing controls and recovery requirements. Our plans and pricing page is a useful comparison point. A 30-minute consultation then confirms which option is the right fit.

Question 5

What is the ACSC Essential Eight and why does it matter?

Accepted Answer

The Essential Eight is a set of eight baseline cybersecurity controls published by the Australian Signals Directorate (ASD). Implementing these controls at the appropriate maturity level significantly reduces the risk of the most common attacks targeting Australian organisations. Many government contracts and insurance policies now reference Essential Eight maturity.

Question 6

What does the Privacy Act require for cybersecurity?

Accepted Answer

Under APP 11 of the Privacy Act 1988 (Cth), organisations must take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. For healthcare and other high-risk sectors this means strong technical controls. ShieldForce helps organisations document and implement those controls.

Question 7

How does onboarding begin?

Accepted Answer

A discovery conversation captures your environment and priorities. From there, the team recommends a practical implementation path, confirms pricing and plans the rollout with your team.

Question 8

Can we discuss disaster recovery?

Accepted Answer

Yes. Recovery requirements including workloads, recovery time objectives (RTO), recovery point objectives (RPO) and replication can be explored through the disaster recovery solution. A questionnaire is available to capture initial context.

Question 9

What is the difference between a plan and a solution?

Accepted Answer

Plans (Small Business, Midsized, Enterprise) are broader security packages designed for your organisation size. Solutions (Microsoft 365, Google Workspace, Disaster Recovery) are focused on a specific technology environment or need. They can be combined.

Question 10

Where can I get support?

Accepted Answer

Use the support form to provide product and issue details so the request can be routed appropriately. We also recommend checking the FAQs and resource guides first — many questions are answered there without waiting for a response.

Clear answers for your next security decision.

Guides that answer the next layer of questions.

Essential Eight for healthcare

GP practice security guide

AML/CTF compliance guide

Privacy Act health data

Essential Eight for SMBs

Disaster recovery solution